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a{justify-content:center;padding:13px}.nav-icon{width:21px}.topbar{height:66px}.stats{gap:10px}.stat{padding:14px}.stat-label{font-size:13px}.stat-icon{display:none}.stat-value{font-size:26px}.dashboard-grid{grid-template-columns:1fr 1fr;gap:13px}.department-bar{grid-template-columns:80px 1fr 15px}.panel-head{padding:15px}.department-bars{padding:10px 15px}.resolution-wrap{flex-direction:column;gap:16px}.status-legend{display:flex;gap:12px;font-size:12px}.status-legend div{display:block}.status-legend b{display:block;margin:4px 0 0 12px}.legend{display:none}.two-column{grid-template-columns:1fr}.phone{margin-top:8px}.page-head h1{font-size:28px}.head-tools{flex-wrap:wrap;justify-content:flex-end}.date-pill{display:none}.app-footer{font-size:12px;padding:17px 22px}.demo-ribbon{padding:0 15px;font-size:12px}.demo-ribbon>span:last-child{font-size:12px}.stat-foot{font-size:12px}.topbar .breadcrumb{font-size:14px}}@media(max-width:550px){.demo-ribbon{height:auto;min-height:40px;display:block;padding:5px 12px;font-size:12px}.demo-ribbon>span:last-child{display:block;padding-left:14px;font-size:12px}.app{min-height:calc(100vh - 40px)}.sidebar{width:55px;padding:20px 6px}.brand-symbol{height:30px;width:30px;font-size:21px;border-radius:7px}nav a{padding:12px 7px}.topbar{padding:0 14px}.top-actions{gap:3px}.icon-button span{display:none}.avatar{margin-left:4px;width:27px;height:27px}.breadcrumb span{margin:0 5px}main{padding:23px 14px 15px}.page-head{display:block;margin-bottom:18px}.page-head h1{font-size:28px}.page-head p{font-size:14px}.head-tools{justify-content:flex-start;margin-top:15px}.stats{grid-template-columns:1fr 1fr;gap:9px}.stat-value{font-size:26px}.stat-foot{font-size:12px}.dashboard-grid{grid-template-columns:1fr;gap:14px}.resolution-wrap{flex-direction:row;gap:30px}.status-legend{display:grid;gap:9px}.status-legend div{display:flex}.status-legend b{margin:0 0 0 auto}.department-grid{grid-template-columns:1fr}.app-footer{padding:14px;display:block}.app-footer span{display:block}.tour-banner{display:block;padding:13px}.tour-controls{margin-top:12px}.tour-step{display:block;margin-bottom:6px}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.patient-form{padding:20px 17px}.form-hero{padding:20px}.form-actions{flex-direction:column;align-items:flex-start}.form-actions button{width:100%}.filters{padding:12px;gap:8px}.filters input{min-width:100%;width:100%}.filters select{flex:1;max-width:100%}.drawer-header{padding:20px}.drawer-body{padding:20px}.detail-fields{grid-template-columns:1fr}.detail-meta{grid-template-columns:repeat(2,1fr)}.two-column{display:block}.phone{margin-top:25px}.wa-description{padding:0 15px 17px}.rating-options label{padding:8px}.panel-head{gap:8px}.panel-head h2{font-size:16px}.text-link{font-size:13px}}

.mobile-tour{display:none}@media(max-width:850px){.mobile-tour{display:inline-block}}


/* Readability pass, 22 October 2026. Preserve the demo workflows. */
:root{--ink:#152b3c;--muted:#526577;--line:#ccd8df;--teal:#096554}
body{font-size:16px;line-height:1.6;background:#edf2f6;color:var(--ink)}
.demo-ribbon{height:auto;min-height:44px;padding:10px 24px;gap:12px;font-size:13px;color:#67480c;background:#fff3d2;border-color:#e5c980}
.demo-ribbon>span:last-child{font-size:13px}.demo-ribbon b{font-weight:500}.live-dot{width:8px;height:8px}
.sidebar{width:248px;background:#123447;color:#fff;padding:30px 18px 20px;border:0}
.brand{color:#fff;font-size:19px;letter-spacing:.02em;gap:12px}.brand>span:last-child>span{font-size:9px;color:#e0eaf0;letter-spacing:.03em}
.brand-symbol{background:#e1f3eb;color:#096554;width:42px;height:44px;flex-shrink:0}
.workspace-label{color:#bdd4df;font-size:12px;margin:38px 12px 14px;letter-spacing:.08em}
nav{gap:8px}nav a{min-height:50px;font-size:15px;color:#e0eaf0;padding:12px;font-weight:550}
nav a.active{background:#e1f3eb;color:#064c3f;box-shadow:inset 4px 0 #49bd94}
nav a:hover{background:#21485c;color:white}nav a.active:hover{background:#d1eddf;color:#064c3f}
.nav-icon,.nav-icon svg{width:21px;height:21px}.nav-count{font-size:13px;color:#064c3f;min-width:28px;background:#fff}
.demo-note{background:#21485c;border-color:#426475;padding:18px 14px}.small-tag{color:#bddfd2;font-size:12px}
.demo-note strong{font-size:18px}.demo-note p{color:#e0eaf0;font-size:14px}.tour-button{font-size:14px;background:#e1f3eb;color:#064c3f}.tour-button:hover{background:#c8e9da}
.provider{border-color:#426475;color:#cadce5;font-size:13px;line-height:1.6}.provider b{color:white}.provider span{font-size:12px}
.topbar{min-height:82px;height:auto;padding:18px 28px;gap:14px}.breadcrumb{font-size:14px;color:var(--muted)}.breadcrumb strong{color:var(--ink);font-weight:600}
.icon-button{min-width:44px;min-height:44px;color:#304d60;border-radius:8px}.icon-button:hover{background:#edf2f6}.icon-button span{font-size:14px}
.viewer strong{font-size:14px}.viewer span{font-size:13px}.avatar{width:40px;height:40px;font-size:13px;color:#064c3f}
main{padding:28px;max-width:1680px;margin:0 auto;min-width:0}
.page-head{margin-bottom:26px;align-items:center}.eyebrow{font-size:12px;color:#456174;letter-spacing:.08em}
.page-head h1{font-size:32px;font-weight:750;letter-spacing:-.8px;margin-bottom:10px}.page-head p{font-size:16px;max-width:700px;color:var(--muted)}
.head-tools{flex-wrap:wrap;justify-content:flex-end;margin-top:0}.date-pill{font-size:13px;color:#40596a;padding:10px 12px}
.button{font-size:15px;min-height:46px;padding:11px 16px;font-weight:650}.button.secondary{border-color:#aebfc9;color:#294558}.button.subtle{color:#075b4d;background:#e1f3eb}
.text-link{font-size:14px;color:#075b4d;font-weight:650;min-height:44px;padding:8px 4px;white-space:normal;text-align:left}
.stats{gap:16px;margin-bottom:24px}.stat{padding:20px;border-color:var(--line);border-top:4px solid #305a73}.stat:nth-child(2){border-top-color:#2c6692}.stat:nth-child(3){border-top-color:#bc841d}.stat:nth-child(4){border-top-color:#17734e}
.stat-label{font-size:14px;color:#40596a;font-weight:600;align-items:flex-start}.stat-value{font-size:38px;font-weight:750;letter-spacing:-1px;margin:8px 0}.stat-foot{font-size:13px;color:var(--muted)}.stat-foot b{font-weight:650;color:#126344}.stat-foot.warn b{color:#80510a}
.panel{border-color:var(--line);box-shadow:0 2px 6px #12344704}.panel-head{padding:22px 22px 16px;align-items:flex-start}.panel-head h2{font-size:19px;font-weight:700;line-height:1.4}.panel-head p{font-size:14px;color:var(--muted);margin-top:6px}
.dashboard-grid{grid-template-columns:minmax(0,1.5fr) minmax(310px,1fr);gap:20px}.legend{font-size:12px;color:#40596a;flex-wrap:wrap;justify-content:flex-end;gap:8px}.legend i,.legend-dot{width:10px;height:10px}.legend .pale{background:#90b8a7}
.department-bars{padding:0 22px 16px}.department-bar{min-height:44px;grid-template-columns:112px minmax(0,1fr) 24px;gap:12px;margin:0;font-size:14px;color:#294558;border-radius:6px}.department-bar:hover{background:#eff6f2;color:#064c3f}.department-bar .track{height:17px;background:#edf2f6}.department-bar .fill{background:#17734e}.department-bar .fill-open{background:#90b8a7}.department-bar b{font-size:15px;color:var(--ink)}
.panel-bottom{font-size:13px;padding:14px 22px;color:var(--muted);background:#f7f9fb;border-color:#dce4e9}
.resolution-wrap{gap:24px;padding:28px 20px;flex-wrap:wrap}.donut{width:142px;height:142px}.donut-hole{width:108px;height:108px}.donut-hole b{font-size:32px;font-weight:750}.donut-hole span{font-size:14px}.status-legend{gap:14px;min-width:112px}.status-legend div{font-size:14px;color:#40596a;gap:8px}.status-legend b{font-size:16px;color:var(--ink)}.status-legend i{width:10px;height:10px}
.hint-banner{font-size:14px;line-height:1.6;background:#e8f3ed;color:#305844;margin:0 22px 16px;padding:14px}.card-note{font-size:13px;padding:0 22px 20px;color:#46665b}
.complaint-table{min-width:920px}.complaint-table th{font-size:12px;color:#40596a;font-weight:700;padding:14px 18px;background:#edf2f6;letter-spacing:.035em}.complaint-table td{font-size:14px;padding:18px;color:#40596a;border-color:#e1e7eb}.complaint-table tbody tr:hover{background:#eaf5f0}.complaint-id{font-size:13px!important;color:#075b4d!important}.complaint-title{font-size:15px;font-weight:650;color:var(--ink);line-height:1.5;min-width:210px}.complaint-subtitle{font-size:13px;color:var(--muted)}
.pill{font-size:12px;padding:5px 9px;font-weight:650;border-radius:6px}.pill.open{color:#164e78;background:#e4f0fa}.pill.progress,.pill.medium{color:#76500a;background:#fff0c6}.pill.resolved{color:#126344;background:#def2e5}.pill.high{color:#982f21;background:#ffe9e2}.pill.low{color:#40596a;background:#edf2f6}
.department-grid{gap:20px}.department-card{padding:24px;border-color:var(--line);transition:border-color .15s,box-shadow .15s}.department-card:hover{border-color:#096554;box-shadow:0 4px 14px #12344712}.department-card h2{font-size:23px;margin:16px 0 5px}.department-card p{font-size:14px;color:var(--muted)}.dept-counts{gap:22px}.dept-counts b{font-size:28px;color:var(--ink)}.dept-counts span{font-size:13px;color:var(--muted)}.dept-progress{height:7px;margin:20px 0 12px}
.filters{padding:18px 22px;gap:12px;background:#f7f9fb}.filters input,.filters select,.control{font-size:16px;min-height:46px;border-color:#aebfc9;color:#294558;padding:10px 12px}.filters select{max-width:220px}.filters input{min-width:220px}.result-count{font-size:14px}
.two-column{grid-template-columns:minmax(0,1.2fr) minmax(340px,1fr);gap:24px}.wa-description{font-size:16px;color:#40596a;padding:0 22px 24px}.wa-description h3{font-size:17px;color:var(--ink)}.wa-example{font-size:15px;color:#305844;padding:16px}.wa-event{padding:18px 22px}.wa-event strong{font-size:16px;color:var(--ink)}.wa-event p{font-size:14px;color:var(--muted)}.wa-event small{font-size:13px;color:#126344}.event-icon{width:38px;height:38px}
.phone{max-width:360px;min-height:520px}.phone-top{font-size:12px}.phone-header strong{font-size:16px}.phone-header span{font-size:12px;color:#e1f3eb}.phone-screen{padding:18px 14px 28px}.message-bubble{max-width:300px;font-size:15px;line-height:1.7;padding:18px 15px;color:#264c3c}.message-bubble b{font-size:16px}.message-bubble button{font-size:15px;min-height:44px;color:#075b4d}.message-meta,.wa-date{font-size:12px}.simulated-stamp{font-size:12px;color:#67480c}
.notice-panel{font-size:14px;color:#67480c;padding:16px}.form-shell{max-width:900px}.form-hero h2{font-size:27px}.form-hero p{font-size:16px;color:#dfede9}.field label{font-size:15px;color:#294558}.field small{font-size:13px;color:var(--muted)}.field input,.field select,.field textarea{font-size:16px;min-height:48px;border-color:#aebfc9;color:#294558}.field textarea{min-height:130px}.form-section{font-size:18px;color:var(--ink)}.rating-options label{font-size:15px;min-height:46px;display:flex;align-items:center;color:#294558}.check-row{font-size:14px;color:#40596a;gap:10px;align-items:flex-start}.check-row input{width:19px;height:19px;flex-shrink:0}.form-actions span,.inline-form-notice{font-size:13px;color:var(--muted)}.success-card p{font-size:16px}
.drawer{width:min(720px,100%)}.drawer-header{padding:26px 28px;position:sticky;top:0;background:#fff;z-index:2;border-bottom:2px solid #dce4e9}.drawer-header h2{font-size:26px;margin:8px 0 12px}.close-button{width:44px;height:44px;font-size:26px;color:#294558;background:#edf2f6}.drawer-body{padding:28px}.drawer-section{margin-bottom:30px}.drawer-section h3{font-size:14px;color:#40596a;letter-spacing:.04em;margin-bottom:14px}.detail-meta{gap:22px 16px;grid-template-columns:repeat(2,minmax(0,1fr))}.detail-meta span{font-size:12px;color:var(--muted)}.detail-meta strong{font-size:15px;color:#294558;font-weight:600}.detail-description{font-size:16px;color:#294558;line-height:1.8;padding:18px;background:#f2f6f9}.drawer-section>p{font-size:14px!important;color:var(--muted)!important}.drawer textarea{font-size:16px;min-height:100px}.note-item,.timeline-item,.timeline-item strong{font-size:15px;color:#294558}.note-item small,.timeline-item span{font-size:13px;color:var(--muted)}.timeline-item{padding-bottom:22px}.drawer-notice{font-size:14px;color:#70500f}.resolution-form{padding:18px}.resolution-form label{font-size:15px;color:#305844}.status-callout{font-size:15px;color:#126344}
.tour-banner{padding:20px;gap:20px}.tour-banner strong{font-size:19px;color:#fff}.tour-banner p{font-size:15px;color:#dfede9}.tour-step{font-size:12px;color:#bddfd2}.tour-controls button{font-size:15px}.app-footer{font-size:12px;color:var(--muted);padding:20px 28px}.empty{font-size:16px}#toast{font-size:15px;bottom:24px}
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,tr:focus-visible{outline:3px solid #1579b5;outline-offset:3px}
::placeholder{color:#526577;opacity:1}
@media(min-width:1550px){.stat-value{font-size:42px}.department-bar{margin:0;min-height:46px}.resolution-wrap{padding:32px 20px}}
@media(max-width:1200px){.sidebar{width:224px;padding:26px 14px}.brand{font-size:17px}.brand>span:last-child>span{font-size:8px}main{padding:24px}.dashboard-grid{grid-template-columns:minmax(0,1.4fr) minmax(280px,1fr)}.resolution-wrap{flex-direction:column;gap:20px}.legend{display:none}.page-head{align-items:flex-start;flex-wrap:wrap}.head-tools{justify-content:flex-start}.stat{padding:17px}.stat-label{font-size:14px}.stat-foot{font-size:13px}.stat-icon{display:none}.department-bar{grid-template-columns:108px 1fr 22px}}
@media(max-width:1000px){.dashboard-grid{grid-template-columns:1fr}.resolution-wrap{flex-direction:row}.status-legend{display:grid}.status-legend div{display:flex}.status-legend b{margin-left:auto}.two-column{grid-template-columns:1fr}.department-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stats{grid-template-columns:repeat(2,minmax(0,1fr))}.department-bar{grid-template-columns:120px 1fr 24px}.viewer{display:none}}
@media(max-width:850px){.app{display:block}.sidebar{width:100%;padding:16px 20px;background:#123447;display:block}.brand{justify-content:flex-start;font-size:19px}.brand>span:last-child{display:block}.brand>span:last-child>span{font-size:9px}.workspace-label,.sidebar-bottom{display:none}.sidebar nav{margin-top:16px;display:flex;gap:8px;overflow-x:auto;padding-bottom:3px}nav a{padding:10px 14px;min-height:46px;white-space:nowrap;justify-content:flex-start;flex-shrink:0}nav .nav-label{display:inline;font-size:14px}.nav-count{display:none}.nav-icon{width:19px}.topbar{padding:12px 20px;min-height:66px}.breadcrumb{font-size:14px}.breadcrumb span{margin:0 6px}.icon-button span{display:inline;font-size:13px}.date-pill{display:inline-block}.page-head h1{font-size:30px}.page-head p{font-size:16px}.panel-head h2{font-size:19px}.text-link{font-size:14px}.demo-ribbon{padding:9px 20px;font-size:13px}.demo-ribbon>span:last-child{font-size:12px}.topbar .breadcrumb{font-size:14px}.app-footer{font-size:12px}.mobile-tour{display:inline-block}.stat-value{font-size:36px}.stat-foot{font-size:13px}#toast{bottom:20px}}
@media(max-width:600px){.demo-ribbon{display:block;padding:10px 16px}.demo-ribbon>span:last-child{display:block;padding:4px 0 0}.demo-ribbon>span:first-child{flex-wrap:wrap;font-size:12px}.sidebar{padding:18px 16px 12px}.sidebar nav{gap:7px}nav a{min-height:46px;padding:10px 12px}nav .nav-label{font-size:14px}.brand-symbol{width:40px;height:40px;font-size:27px}.topbar{padding:12px 16px;gap:6px}.breadcrumb{max-width:55%;line-height:1.45}.top-actions{gap:2px}.avatar{display:none}.icon-button span{display:none}main{padding:24px 16px}.page-head{display:block}.page-head h1{font-size:28px}.head-tools{margin-top:16px;gap:10px}.date-pill{display:none}.stats{gap:12px}.stat{padding:15px 13px}.stat-label{font-size:14px;line-height:1.5}.stat-value{font-size:34px}.stat-foot{font-size:13px}.panel-head{padding:20px 16px 14px;flex-wrap:wrap}.panel-head h2{font-size:19px}.panel-head p{font-size:14px}.department-bars{padding:0 16px 16px}.department-bar{grid-template-columns:112px 1fr 20px;gap:8px;font-size:14px;min-height:46px}.department-bar .track{height:16px}.resolution-wrap{gap:24px;padding:22px 16px;flex-wrap:wrap}.status-legend{gap:12px;display:grid;min-width:110px}.status-legend div{font-size:14px}.status-legend b{font-size:16px}.hint-banner{margin:0 16px 16px}.card-note{padding:0 16px 20px}.panel-bottom{padding:14px 16px}.department-grid{grid-template-columns:1fr}.department-card{padding:22px}.filters{padding:16px;gap:12px}.filters input{min-width:100%;width:100%}.filters select{min-width:0;flex:1 1 130px;max-width:100%}.filters .text-link{width:100%}.two-column{display:block}.phone{max-width:360px;margin-top:24px}.message-bubble{font-size:15px}.drawer-header,.drawer-body{padding:22px 18px}.drawer-header h2{font-size:23px}.detail-meta{gap:20px 12px}.detail-fields{grid-template-columns:1fr}.drawer .actions-row .button{flex:1 1 180px}.patient-form{padding:24px 18px}.form-hero{padding:24px 20px}.form-hero h2{font-size:25px}.form-grid{grid-template-columns:1fr}.form-actions{align-items:stretch}.tour-banner{padding:18px}.tour-controls{margin-top:16px}.app-footer{padding:20px 16px;line-height:1.8;display:block}.app-footer span{display:block}.wa-description{padding:0 16px 20px}.wa-event{padding:18px 16px}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

/* On phones, each complaint becomes a readable card instead of a wide table. */
@media(max-width:600px){
.complaint-table{min-width:0;display:block}.complaint-table thead{display:none}.complaint-table tbody{display:grid;padding:0 16px}.complaint-table tbody tr{display:grid;grid-template-columns:1fr 1fr;gap:12px 16px;padding:20px 0;border-bottom:1px solid #ccd8df}.complaint-table tbody tr:last-child{border-bottom:0}.complaint-table td{display:block;padding:0;border:0;font-size:14px;min-width:0}.complaint-table td:nth-child(1),.complaint-table td:nth-child(2){grid-column:1/-1}.complaint-table td[data-label]::before{content:attr(data-label);display:block;font-size:12px;color:#526577;font-weight:600;margin-bottom:4px}.complaint-title{font-size:16px;min-width:0}.complaint-subtitle{display:block;margin-top:6px}.table-scroll{overflow:visible}.complaint-table .pill{white-space:normal}
}
/* Five labelled destinations stay within reach on a phone. */
@media(max-width:600px){.sidebar{padding:18px 16px}.sidebar nav{position:fixed;inset:auto 0 0;margin:0;padding:8px 6px max(8px,env(safe-area-inset-bottom));display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:3px;background:#123447;border-top:1px solid #426475;z-index:50;overflow:visible;box-shadow:0 -3px 16px #12344718}nav a{flex-direction:column;justify-content:flex-start;text-align:center;gap:5px;min-width:0;min-height:68px;padding:8px 3px;white-space:normal;border-radius:7px}nav .nav-label{font-size:12px;line-height:1.35;font-weight:600}nav a.active{box-shadow:inset 0 3px #49bd94}.app-footer{padding-bottom:110px}#toast{bottom:100px}.phone{width:100%}}